Job In Germany: Employee (M/F/D) Support / Application Support

.Get ahead with Prosoz! We support local authorities throughout Germany on their journey into the digital future. As a full-service provider, we deliver solutions from a single source - from software to consulting. To drive forward the digital transformation in municipal administration, we are looking for you as a Employee (m/f/d) support / application support Join our team in the Social Security business area full-time, working from home or in Herten in the heart of the Ruhr area - and get ahead with the market leader for municipal IT solutions! This will be your job... You will support our customers by phone and/or in writing, answer their questions and help them with problems using our software. You document the solutions in our ticket system You deal with complex issues and analyze them independently or together in a team You work together with the development, quality assurance and product management departments in the development process as required You take over the day-to-day system maintenance for our customers in the operational service via remote access You represent the application support at customer events or on site at our customers' premises You actively shape the further development of the team and the optimization of internal processes You actively support the transition from our existing software to the new software generation This is what we want... You have a strong customer focus and strong communication skills Ideally, you already have experience in the area of SGB VIII or comparable legal bases You are characterized by an independent, solution-oriented way of working and the ability to work in a team You are interested in software, have an affinity for IT and a basic technical understanding Ideally, you have some experience in support Ideally, you have technical knowledge of how software works, such as database connections for desktop or web applications This is what you might think... You fit in with us if the following sentences could also come from you: Customer satisfaction is important to me - in order to achieve this, I keep an eye on the product and professionalism as well as the processes and environment. Good service is the result of everyone working together on the overall result and continuous improvement. I keep my process and method know-how up to date in order to actively contribute to improving our processes and services. Good reasons for PROSOZ..