.Are you looking for an attractive, versatile and innovative job in an IT field with the highest standards of security and efficiency in a public service environment?
Do you want to work in specialized teams to meet the challenges of a modern IT service provider in the public sector and enrich it with valuable services?
Then take advantage of our diverse opportunities and set off for new goals!
German pension insurance secures generations: Support us with the technical implementation!
For our IT service provider Deutsche Rentenversicherung NOW IT Gmb H, we are looking for a customer service specialist in the Customer Service division in the Customer and Service Management Competence Center at the Düsseldorf location from the earliest possible date.
Customer Manager (f/m/d) What we offer you: A permanent position in pay group 11 TV Entg O-DRV (if you meet the requirements of the collective agreement) Regular salary increases through step increases and pay scale adjustments A collectively agreed guaranteed annual special payment 30 days of vacation and additional days off on December 24 and 31 39-hour week with flexible working hours within a flexitime framework An additional company pension scheme Employer subsidy for capital-forming benefits Targeted induction and continuous professional development A pleasant working atmosphere in a successfully functioning team Your tasks: The Customer and Service Management Competence Center is the interface between NOW IT Gmb H and its customers.
As a customer manager, you will represent NOW IT Gmb H to our customers and make a significant contribution to customer satisfaction - without sales activities.
Your area of responsibility includes in particular Managing the communication of NOW IT Gmb H from and to the customer, to fully support and advise the customer from the request to the solution to match customer requirements with the service portfolio and resource options of NOW IT Gmb H, taking into account the special requirements of the public sector, to participate in the maintenance of our customer relationships at all levels of the hierarchy to pursue your client's orders, measures, projects and plans in a results-oriented manner and manage or participate in projects at NOW IT Gmb H. What you bring with you: You have a bachelor's or university degree in computer science or have comparable training with professional experience.
Basic business management knowledge rounds off your profile.
Do you have basic knowledge of ITIL, IT contract law, an understanding of processes and have already gained some experience in project management?
Then you'll fit in perfectly with our team!
In terms of personal requirements, you have a high degree of customer and service orientation.
A confident and confident manner are just as much a part of your strengths as communication and negotiation skills