.Kiel University contributes to solving the major challenges of our time in the fields of health, the changing environment and culture, nutrition and energy through research, teaching and knowledge transfer.
In this way, it secures peace and preserves the basis of life for future generations.
As a central facility, Kiel University's Computer Center (RZ) is responsible for the planning and operation of university-wide data communication, high-performance central computer and storage resources in various performance classes as well as central applications for research, teaching and administration.
We are looking for a*n at the earliest possible date Consultant to the data center management Establishment: Computer Center of the Christian-Albrechts-Universität zu Kiel Ludewig-Meyn-Straße 4 24118 Kiel Scope: 38.7 hours (100 %) Remuneration: up to pay group 13 TV-L (if the collective agreement and personal requirements are met) Appointment period: at the earliest possible date open-ended Application deadline: 19.01.2025 Your tasks: Together with the data center management, you will introduce IT service management processes at the data center according to ITSM standards and control, document and improve these processes permanently after their introduction.
You will document, optimize and digitize internal data center work processes for task, personnel and financial planning and continuously develop them further.
You introduce procedures and tools for the management of IT projects in the data center and are permanently responsible for their management and controlling.
You are responsible for the quality assurance of internal processes and the external presentation of the data center in the form of service catalogs, reports, web and intranet contributions and develop key performance indicators for the services together with the specialist departments.
Your profile: Ideally, you have a university degree in business informatics, business administration with a focus on computer science or in another subject related to computer science.
Sound specialist knowledge of the structure and operation of IT services Specialist knowledge of ITSM processes along the Fit SM (preferred), ITIL or similar standards Knowledge or experience in the analysis and optimization of business processes, preferably in the IT environment, and you know the basics of process documentation and quality assurance You are familiar with project management methods and tools and can introduce and implement them convincingly Very good written and spoken German and English skills are required (at least level C1) Personal skills: You are an open-minded, communicative and emphatic personality who works independently, goal-oriented and respectfully in a team.
You are solution-oriented and enjoy presenting, documenting and communicating complex issues to others in a well-structured way