Japanese Relationship CRISIT Manager Information Technology Lisboa, Lisbon Lisboa
EUR 30,000 - 40,000
At AXIANS we are looking for the right talent for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.
THE ROLE We are looking for a #TechTalent to perform duties as a Critsit Manager and integrate a Critical Situation Management & Escalation Team (CMET).
The primary focus will be to manage Premier Customers' & Partners' Critical Situation incidents to ensure that any need for escalation is addressed.
Location: Portugal (100% remote)
WHAT YOU'LL DO Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations;
Expanding internal visibility of Premier Customers' Critical Situations by managing complex, mission-critical, or politically sensitive Premier customer situations;
Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process;
Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations;
Pursuing proactive actions to help prevent future issues;
Leading projects and working groups to improve processes and tools;
Establishing and maintaining relationships;
Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible;
Actively participating in project initiatives;
Providing CritSit reporting to allow businesses to make better decisions.
WHAT WE'RE LOOKING FOR Fluent in English and Japanese (spoken and written);
Service delivery experience would be preferred;
Good understanding of Microsoft products and technologies;
Computer/Technical skills (Windows, Office, etc.);
Exceptional organizational skills to manage effective escalation within different departments;
Ability to work non-standard hours, weekends, and public holidays is required.
WHAT WE CAN OFFER YOU Opportunities for career advancement By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.
Professional development in international markets With the international projects we have for you, you will be put to the test, gaining experience, proving your worth, and becoming good at what you do.
Challenging challenges of great dimension We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.
Support in professional and personal development Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.
Do you think this position is right for you? If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to ****** with the subject "JRCM_MM_PL.".
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