Japanese Relationship Crisis Manager - Lisboa Job Description:
At AXIANS, we are looking for the right talent for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.
THE ROLE
We are looking for a Tech Talent to perform duties as a Crisis Manager and integrate a Critical Situation Management & Escalation Team (CMET).
The primary focus will be to manage Premier Customers' & Partners' Critical Situation incidents to ensure that any need for escalation is addressed.
Location: Portugal (100% remote)
WHAT YOU'LL DO
Delivery of a quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations.
Expanding internal visibility of Premier Customers' Critical Situations by managing complex, mission-critical, or politically sensitive Premier customer situations.
Identifying systemic issues and flagging process breakdown during the execution of the Crisis Management Process.
Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations.
Pursuing proactive actions to help prevent future issues.
Leading project and working groups to improve processes and tools.
Establishing and maintaining relationships.
Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible.
Actively participating in project initiatives.
Providing crisis situation reporting to allow businesses to make better decisions.
WHAT WE'RE LOOKING FOR
Fluent in English and Japanese (spoken and written).
Service delivery experience would be preferred.
Good understanding of Microsoft products and technologies.
Computer/Technical skills (Windows, Office, etc.).
Exceptional organizational skills to manage effective escalation within different departments.
Problem-solving skills.
Ability to work standard hours, weekends, and public holidays is required.
WHAT WE CAN OFFER YOU
Opportunities for career advancement through integration into large Axians projects, including training and certifications in various technology areas.
Professional development in international markets, gaining experience and proving your worth.
Challenging projects that will allow you to develop skills in your desired area.
Support in professional and personal development, including a Friend Get a Friend plan and progression through a career plan.
Do you think this position is right for you? If you think you have the Tech Talent required for this position, send us your resume, preferably in English and in Europass format, to ****** with the subject "JRCM_MM_PL".
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