Our VIP department is growing, and we are looking for new talent to join us on our journey! Bring your passion and energy to our team!
Being part of the Yolo family means working at a dynamic, international, and fast-paced fintech company that offers an ideal workplace for those who want to make a difference and contribute to the growth of the organization. It also means having lots of fun!
As the Japanese VIP Account Manager, you will be an essential member of the VIP Team, providing an unbeatable experience for our VIP customers. You'll be working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.
Your daily tasks will be:
Building long-term strategic relationships with our VIP customers to increase their engagement with us, and gain loyalty and trust.
Taking ownership of the assigned VIP portfolio and managing customers proactively.
Acting upon opportunities that drive retention, growth, and reactivation, monitoring new potential VIPs, enhancing product and brand knowledge.
Carrying out daily reviews of biggest winnings and losses, taking advantage of most recent player betting behaviours.
Identifying and providing data-driven solutions and applying the best industry practices in solving the queries and taking full ownership of escalated customer cases.
Analysing the betting activity and Key Performance Indicators within the assigned portfolio.
Applying best practices for hosting and participating in VIP events, involving frequent travel.
What we expect from you:
3+ years experience within the online gaming industry.
Understanding of cryptocurrencies, sports betting, and casino games.
Fluency in Japanese and English.
Excellent writing and communication skills with an eye on detail.
Commitment to delivering the absolute best VIP experience.
Proactive and positive mindset, ability to handle stressful situations and challenging conversations with the customers.
Ability to multitask and prioritize the daily workload.
Project management skills.
Ability to discover new insights about customer needs, product usage and market trends particularly related to online casinos, and VIP experiences.
Analytical skills and data driven mindset.
What will you find at Yolo Group?
Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings).
Opportunity to invest in the Group's own venture fund, Yolo Investments.
Focus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, and private health insurance.
Celebrating together! Birthday day off, paid vacation days to celebrate personal life achievements, e.g., child's first school day, engagement, marriage, etc.
Comfortable offices with its own cafeteria in HQ, plenty of fruits, snacks, drinks, and good vibes.
Most legendary events and networking opportunities with colleagues across the whole Group.
Free parking at the office.
If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go!
Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on 'to the moon'.
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