Japanese Support Specialist

Key ResponsibilitiesAccurately translate emails, bugs and project documents between Japanese and English to ensure clear communication with clientsSupport direct communication with Japanese clients over call and chats, ensuring clarity and adherence to cultural expectations.Assist leads and project managers by facilitating better understanding of Japanese business manners and language nuances.Collaborate within Japanese support team to facilitate easy handovers and mutual assistance among team members.Act as a cultural and language training resource for other team members.Ensure that all communications and documents are appropriately tagged and archived for future reference.Assist with language testing or translation tasks when necessary.RequirementsWhat we're looking for?Language Skills: Fluent in Japanese and English with experience in professional translation.Cultural Knowledge: Strong understanding of Japanese business culture and etiquette, preferably with experience working in Japanese companies.Communication Skills: Excellent written and verbal communication abilities with attention to detail.Team Collaboration: Ability to work effectively as part of a team, especially in a remote or virtual setting.Technical Proficiency: Familiarity with project management tools such as JIRA and email management systems.Educational Background is a plus: Degree in languages, communication, business, or a related field is preferred.Applicants Requirements:Candidates must have the Right To Work (Citizenship or a Working VISA) in Portugal.BenefitsWhat we offer:Dynamic, multicultural and fun environment.You will be working for the world's leading provider of videogame services.A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.We care about the wellbeing of our employees and have a dedicated employee wellbeing program.We empower our people and offer regular progression opportunities to ensure our employees flourish.
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