Japanese Customer Support Agent - Lisbon

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities by offering the best quality service to their customers while working with prestigious worldwide brands.
Your Role as a Customer Support Agent: Answer inbound calls and customer inquiries;
Provide support and direction to customers while resolving customer service issues in a timely and empathetic manner;
Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.
Minimum Requirements: Citizen of the EU or Work Permit for Portugal;
Fluency in Japanese (C1/C2 Level or Native);
Good knowledge of English (B2 level);
Typing Speed: 25 words per minute;
Availability to work in rotating shifts;
Good computer skills;
Previous experience or contact with clients;
Excellent communication skills;
Good listening and empathy skills;
Good time management skills;
Team spirit and flexibility.
Benefits: Competitive salary;
Meal vouchers;
Fixed-term, renewable employment contract;
Private health insurance after 6 months of contract signature (additionally to the standard insurance);
Sports activities and much more!

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