.Italian Team Manager - Lisbon, PortugalDescriptionCome and work with us. We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client/corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. Our client is one of the largest online travel agencies worldwide, with more than 20M customers. As a Team Manager in this project, your daily responsibilities will include:Communicate effectively and regularly with the working group, articulating different types of information (operational/management/etc).Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project.Work as a team, actively collaborating in the development of the advisors' activities.Continually review and monitor the work performance of all advisors, instigating appropriate corrective action using performance management tools to manage any shortfall.Undertake formal monthly/quarterly performance reviews.Provide clear direction and guidance to ensure consistent achievement of key performance metrics.Accurate and timely communication of any client issues to the Operations Manager.Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company.Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.To succeed in the role, you will need to have:Native or proficient level of Italian (mandatory).Proficient level of English (C1 and above).A proficient second language will be a plus.Minimum of 6 months of call center experience preferably as Team Manager or product specialist.Evidence of effective interpersonal, coaching, and leadership skills.Excellent telephone, keyboard, verbal and written communication skills.Good numeric and verbal reasoning skills.Effective time management.Ability to organize and prioritize tasks.Availability to work 100% on-site in Santos, Lisbon - mandatory.Availability from Monday to Sunday from 7h-23h shifts.Knowledge/abilities:People-oriented.Sales skills.An element of gravitas.Experience with policy work.Early adopter of technology.Dependable, reliable, and able to perform duties with minimum supervision.Ability to interact positively with staff at all levels.Education and experience:Bachelor's degree or directly related work experience.Previous relevant experience as Team Manager.Benefits:Competitive wages.Paid professional training.Employee discounts.Private healthcare & dental insurance (after six months of employment).Growth opportunities through various development programs.Fun and engaging wide initiatives, including our Ever Better wellness program.Job stability.Life-long skills and experience
