Italian Team Manager - Lisbon, Portugal

.We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client/corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. Our client is one of the largest online travel agencies worldwide, with more than 20M customers. As a Team Manager in this project, your daily responsibilities will include: Communicate effectively and regularly with the working group, articulating different types of information (operational / management / etc) Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project Work as a team, actively collaborating in the development of the advisors' activities Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall Undertake formal monthly/quarterly performance reviews Provide clear direction and guidance to ensure consistent achievement of key performance metrics Accurate and timely communication of any client issues to Operations Manager Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed