Location: Lisbon, Portugal Languages Required: Italian (Native) & English (B2) Why Join Us?
Are you an Italian-speaking customer service pro looking to make an impact with a leading tech company?
In this role, youll help enhance the customer experience by providing prompt, empathetic, and effective support across voice, email, and chat channels.
Our competitive salary package, generous bonuses, and comprehensive health benefits make this a standout opportunity in a dynamic, supportive environment.
Salary & Benefits Base Salary: 1,300 EUR/month x 14 months Performance Bonus: 380 EUR/month Meal Allowance: 7.23 EUR/day (net) totaling 1,908.72 EUR annually Health Insurance: Available from Day 1 (free after 6 months) Schedule Work Hours: Monday - Friday, between 8:00 AM - 10:00 PM (rotating shifts) Days Off: Weekends (Saturday & Sunday) Key Responsibilities Assist customers across phone, email, and chat, addressing queries about orders, subscriptions, and invoices.
Deliver a high-quality service experience, consistently meeting customer expectations.
Follow through on inquiries to full resolution within agreed timelines.
Liaise with various internal departments to expedite customer requests efficiently.
Qualifications Native Italian Speaker: Formal speech and exceptional writing skills are a must.
Experience: Minimum 1 year in Customer Service (required).
Skills: Excellent interpersonal and communication skills, problem-solving abilities, and attention to detail.
Technical Aptitude: Proficient with digital tools and customer support software.
Application Process Application Review Language Assessment Interviews: One or two interviews with our client Application Deadline: 18/11.
Join us and be part of a high-performing team where your language skills and customer support expertise will be truly valued!