Customer Service Representative
Porto, Portugal
Italian
Candidati ora
When you wander through the colourful streets of Porto, the second-largest city in Portugal, you'll fall in love instantly! The narrow alleys, imposing facades, charming parks, and sunny terraces along the waterfront create a wonderfully relaxed atmosphere. If this sounds amazing to you, then you've come to the right place, as we are currently seeking Italian-speaking customer service heroes in Porto. Curious? Keep reading.
Paid training
Ensuring you can effectively and confidently address customer questions
Free flight ticket
Your flight ticket will be reimbursed up to €700 in economy class
Accommodation
Upon your arrival in Porto, you will receive a paid stay in a hotel for several days
Welcome bonus of €2,000 for you if you start in September!
Refer a friend and earn €1,000!
Vacancy
About the job
As a customer service representative, you'll assist customers via email, social media, and phone, providing friendly assistance, solving problems, and answering inquiries. No experience yet? No worries! Before you start, you'll receive comprehensive coaching and training, ensuring you can effectively address customer queries.
While you'll primarily communicate with customers in Italian, you'll mainly interact with your international colleagues in English. Therefore, it's important that you also speak English proficiently.
Training and work schedule
From your first day, you'll participate in an intensive, fully paid training to ensure you know exactly how to assist customers. This training typically occurs during working hours. Following the training, you will work in shifts (Monday to Sunday, between 08:00 and 19:00) for a total of 40 hours per week. You will receive your work schedule a few weeks in advance, allowing you to plan your free time and fully enjoy your time in Portugal!
What do you get?
A salary of €1,458 per month gross.
In addition, you have the opportunity to earn a performance bonus of up to €120 per month.
If you are moving from outside of Portugal, your flight ticket will be reimbursed up to €700 in economy class.
Upon your arrival in Porto, you will receive a paid stay in a hotel for 28 days if you are moving from outside of Portugal. If you are moving from within Portugal, you will receive a stay of 15 days.
After completing your training, you'll receive a meal allowance of €6 for each working day.
You will be provided with health insurance.
A fully paid training.
22 vacation days per year, plus 14 national holidays. If you have to work on a national Portuguese holiday, you'll receive a compensatory day off.
You will get health insurance from day 1.
What is required?
Fluent Italian (spoken and written).
Be able to speak and write English at a good level.
Availability to work in Porto for 6 months (or longer).
You must have a minimum of a high school diploma.
At least 18 years of age.
You have a valid European passport or European identity card.
You are available to work in the Porto office.
You need to be able to start either in June or by the beginning of July at the latest.
Interview Process
Registration
Click on the red apply button to sign up and fill out the form. Don't forget to attach your CV.
Expect a call from us
This will happen faster than you think, so watch your phone! We will then provide you with further information about the position and of course we would like to get to know you better.
Collection and sending of data to the customer
After the phone interview, we kindly request a motivation letter from you. Together, we will determine if you are a suitable candidate for the position. If so, we will forward your details to our client abroad.
Take the online test
You will receive a test to assess your English and computer skills.
Video interview with our client
Next, a video interview will be scheduled with the client's Recruiter. This conversation typically lasts about 45 minutes.
Receive the interview and test results
After completing all steps, we will contact you to (fingers crossed!) deliver the good news that you have been hired!
Throw a party because you have a new job!
Invite your friends to celebrate, as you are about to start an exciting new step in your career!
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