.Join our vibrant team as an Italian-Speaking Customer Advisor in the bustling city of Lisbon, Portugal. We are a leading provider of customer support services for the e-commerce industry, dedicated to delivering exceptional service and enhancing the shopping experience for our clients worldwide. As we continue to expand our operations, we are looking for passionate individuals fluent in Italian to join our team and contribute to our mission of excellence.Position Overview:As an Italian-Speaking Customer Advisor, you will play a pivotal role in ensuring our customers receive outstanding service and support. You will assist customers with their e-commerce inquiries, provide detailed information about products and services, and resolve any issues they may encounter. Your attention to detail and language skills will be essential in maintaining high levels of customer satisfaction and fostering strong client relationships.Responsibilities:Customer Support: Deliver exceptional customer service to Italian-speaking clients via phone, email, and live chat. Promptly and professionally address and resolve customer inquiries, concerns, and issues to ensure a positive shopping experience.Product Assistance: Assist customers in understanding and using our e-commerce platform. Provide accurate information about products, services, and order statuses.Problem Resolution: Troubleshoot and resolve issues related to orders, payments, and deliveries. Collaborate with internal teams to ensure seamless problem resolution.Customer Relationship Management: Build and maintain strong relationships with customers to ensure ongoing satisfaction and loyalty. Collect and document customer feedback to help improve our services.Administrative Tasks: Accurately log and document customer interactions and transactions in our CRM system. Prepare and provide regular reports on customer support activities and outcomes.Collaboration: Work closely with other departments to ensure seamless service delivery and customer satisfaction. Participate in team meetings and share best practices for enhancing customer support.Stay Informed: Stay up-to-date with industry trends, e-commerce advancements, and company policies to provide accurate and relevant information to customers.Requirements:Language Skills: Fluent in Italian (both written and spoken). Proficient in English (minimum B2 level).Skills: Strong attention to detail with the ability to work accurately and efficiently in a fast-paced environment. Excellent communication and interpersonal skills. Proactive problem-solving abilities and a customer-focused approach.Experience: Previous experience in customer service, e-commerce, or a related field is beneficial but not mandatory. Tech-savvy with the ability to quickly learn and use customer support tools and software.Team Player: Able to work independently and as part of a team in a dynamic environment. High attention to detail and strong organizational skills
