Italian-Speaking Customer Service Representative for Streaming Platform
Location : Lisbon, Portugal (On-Site)
Start Date : July 31, 2024
Position Overview : We are seeking a highly motivated and customer-focused Italian-speaking Customer Service Representative to join our team at a leading Streaming Platform in Lisbon. As a Customer Service Representative, you will be responsible for providing exceptional customer support to Italian-speaking users of our platform.
Key Responsibilities : 1. Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner.
2. Assist customers with account management, billing inquiries, technical issues, and general platform support.
3. Troubleshoot and resolve customer issues effectively, escalating to appropriate teams when necessary.
4. Provide proactive solutions to enhance customer satisfaction and retention.
5. Maintain accurate records of customer interactions and transactions.
6. Collaborate with cross-functional teams to improve overall customer experience.
Requirements : 1. Fluency in Italian and English (both written and spoken).2. Previous experience in customer service or a related field is preferred.3. Strong communication and interpersonal skills.4. Ability to multitask and work in a fast-paced environment.5. Tech-savvy with a good understanding of streaming platforms and digital technology.6. Willingness to work on-site in Lisbon.Benefits : 1.Base Salaries & Bonuses2. Health insurance3. Paid time off4. Training and career development opportunities5. Fun and dynamic work environmentIf you are passionate about providing excellent customer service and are fluent in Italian, we would love to hear from you! Apply now to join our team and be a part of an exciting industry-leading Streaming Platform in Lisbon.
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