Join our dynamic and multicultural team in Porto, Portugal, where we are dedicated to ensuring a safe and engaging online community for millions of users around the world.
We are a leading provider of digital content moderation services, committed to promoting a positive and secure online environment.
Job Description: We are seeking a diligent and detail-oriented Italian Speaking Content Moderator to join our vibrant team in Porto.
As a Content Moderator, you will play a crucial role in maintaining the quality and safety of user-generated content on various platforms.
Your primary responsibility will be to review and moderate content to ensure it meets community guidelines and standards.
Key Responsibilities: Content Review: Monitor and review user-generated content (e.g., text, images, videos) for adherence to community guidelines and policies.
Quality Assurance: Ensure high-quality moderation and maintain the integrity of the platform by removing harmful or inappropriate content.
User Support: Assist users by addressing their concerns and resolving content-related issues promptly and effectively.
Policy Enforcement: Apply community guidelines and policies consistently to all reviewed content, ensuring a safe and respectful online environment.
Reporting: Document and report content trends, issues, and feedback to the management team to improve moderation processes.
Collaboration: Work closely with other content moderators and team leaders to share insights and best practices.
Qualifications: Language Proficiency: Fluent in Italian and possess at least a B2 level of proficiency in English.
Attention to Detail: Strong observational skills and the ability to notice small but important details.
Adaptability: Ability to handle sensitive and potentially disturbing content with professionalism and discretion.
Communication Skills: Excellent written and verbal communication skills in both Italian and English.
Problem-Solving: Strong problem-solving abilities and a proactive approach to challenges.
Team Player: Ability to work collaboratively in a fast-paced, team-oriented environment.
Prior Experience: Previous experience in content moderation, customer service, or related fields is an advantage but not mandatory.
What We Offer: Relocation Package: Comprehensive relocation assistance for candidates moving from abroad, including flight tickets to Porto and accommodation in Porto.
Competitive Salary: Attractive remuneration package that reflects your skills and experience.
Career Growth: Opportunities for professional development and career advancement within the company.
Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being.
Work-Life Balance: A supportive work environment that values work-life balance.
Multicultural Environment: Join a diverse and inclusive team from around the globe.
Additional Benefits: Various employee benefits including wellness programs, training sessions, and team-building activities.
Why Porto?
Porto is a vibrant city known for its rich cultural heritage, stunning architecture, and beautiful coastline.
As one of Europe's top destinations, Porto offers a high quality of life with its affordable cost of living, excellent cuisine, and friendly locals.
Relocating to Porto means enjoying a warm climate, a thriving expat community, and a perfect blend of tradition and modernity.
