.Sou uma empresa: FoundeverCome and work with us.
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
So we have the perfect opportunity for you!
Your future project: join our Italian Customer Support team.
Our client is one of the largest online travel agencies worldwide, with more than 20M customers.
As a Retention Advisor in this project, your daily responsibilities will include: Comply with the companys policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers Provide updates, offer assistance, and ensure their satisfaction with the service Develop and execute strategies to engage and retain customers through targeted retention campaigns.
Implement strategies to encourage membership renewal, highlighting the value and benefits of continued subscription.
Quickly understand complex issues and identify the root causes of problems.
Develop and implement effective solutions to address customer queries and concerns.
Proactively identify opportunities to enhance the customer experience in the travel and hospitality industry.
Exhibit a positive and enthusiastic attitude in all customer interactions and team collaborations.
Foster a motivating and uplifting environment for both customers and colleagues.
Demonstrate resilience and take full ownership of tasks and outcomes.
Apply established policies and procedures to resolve customer issues effectively.
Exhibit flexibility and a positive mindset in adapting to constant changes and new challenges.
Embrace change as an opportunity for growth and improvement within the role and organization.
Benefits.
Signing bonus Competitive wages Relocation package Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.?
Apply today!
Requisitos : To succeed in the role, you will need to have: Native or proficient level of Italian (C2) Advanced level of English (at least C1) both verbal and written Excellent listening and written/oral communication skills in supported languages Previous experience with retention campaigns, demonstrating the ability to engage and retain customers.
Consistently achieve and maintain high customer satisfaction scores, reflecting the dedication to deliver exceptional service and ensuring positive customer experiences