Italian Customer Support Specialist - Lisbon

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Italian? This is your chance to work as a Customer Specialist for one of the Big CS/IT companies in Lisbon
* Availability to start right away
Responsibilities: - Communicate with customers via chat, e-mail & calls (small percentage)
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Assist customers to manage/secure their account & passwords
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
What you will bring: - Fluency in Italian (minimum C1) and Advanced English knowledge
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
Conditions on offer: - Relocation package if required (if coming from abroad)
- Monthly salary + 2 extra salaries per year
- Performance bonus
- Meal allowance
- Health care benefits and numerous other discounts
- Transport bonus
- Full training by certified instructors
- Professional growth & development opportunities
- In the interview, other projects can be presented as per availability and skills.