Join one of the leading telecommunications companies, dedicated to delivering exceptional service and innovative solutions. We are hiring Italian Customer Support Advisors to assist clients of a prominent Swiss company. You can choose to work on-site in Lisbon, in a hybrid model, or fully remote from anywhere in Portugal.
What You'll Do
As an Italian Customer Support Advisor, you will be responsible for helping clients with their inquiries and issues. Your key responsibilities include:
Customer Support: Handle inquiries from clients via phone, email, and chat in Italian, resolving issues efficiently and professionally. Problem-Solving: Assist clients with account issues, service functionalities, and troubleshooting, guiding them through step-by-step solutions. Documentation: Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services. Relationship Building: Foster positive relationships with clients by providing empathetic and helpful responses. User Experience Enhancement: Gather and share feedback from clients with the team to help improve services and ensure a high-quality experience.
What We're Looking For
We are seeking proactive and customer-oriented individuals who meet the following criteria:
Language Skills: Fluent in Italian and English, with excellent verbal and written communication abilities. Customer Focus: Passionate about delivering exceptional customer service and resolving issues effectively. Problem Solving: Strong analytical and problem-solving skills to assist with diverse client inquiries. Tech-Savvy: Comfortable using digital platforms and familiar with telecommunications technologies. Team Player: Collaborative mindset and the ability to work well both independently and in a team setting. Time Management: Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
What We Offer
By joining our team, you'll enjoy a competitive salary with potential commissions that you can achieve, along with a wide range of benefits, including:
Flexible Work Options: Choose to work on-site in Lisbon, in a hybrid model, or fully remote from anywhere in Portugal. Career Growth: Opportunities for professional growth and career advancement within a global company. Training Programs: Continuous learning opportunities to enhance your skills and expertise. ? Health & Wellness: Comprehensive health insurance e from day one, along with wellness programs to support your overall well-being.
Don't miss this exciting opportunity to join a leader in telecommunications and make a real difference in client experiences! Apply now and secure your spot!
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