Sou uma empresa: FoundeverCome and work with us. Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy city of Porto? So we have the perfect opportunity for you! Our clientis a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and in-store locations, receive your products immediately, and pay for them in convenient monthly installments. As an advisor in this project, your daily responsibilities will include: * Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives * Respond to customers and merchants inquiries through various channels like email, phone and chat, within guidelines/goals established by the client and contact center management * Manage content and resources like FAQ to facilitate self-service for customers * Analyze Customer Service statistics and compile accurate reports on a weekly basis * Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools * Work closely with other key area of the business to bring relevant customer insights to support the overall business strategy. * Complete daily tasks as allocated in an efficient and timely manner * Maintain accuracy and security of customer information on the database * Monitor and control numerous concurrent tasks in tandem * Proactively and independently work to meet targets and goals Benefits. * Signing bonus * Relocation package * Competitive wages * Paid professional training * Employee discounts * Private healthcare & dental insurance (after six months of employment) * Growth opportunities through various development programs * Fun and engaging company-wide initiatives, including our EverBetter wellness program * Job stability * Life-long skills and experience * Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.? Apply today! Requisitos : To succeed in the role, you will need to have: * Native or proficient level of Italian (C2) * intermediate level of English (at least B2) * Excellent listening and written/oral communication skills in supported languages * A motivated and enthusiastic personality * Self-organized, planning and prioritization skills * Patience, empathy, and a unique ability to manage stress * Ability to work under pressure and adapt quickly to adverse situations * Technical aptitude and the ability to pick up new technology quickly * Able to follow guidelines and instructions * Ability to keep calm and clear-headed in critical situations * Ability to demonstrate confidence when imparting information or dealing with troubled callers * Must hold EU citizenship or valid work permit for Portugal * Be a local candidate or willing to relocate to Porto, Portugal (OnSite work)
