Italian Customer Service Representative In Lisbon

Reference: MALI
About Lisbon:
Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches are not far away. Our client offers the opportunity to live in Lisbon while developing a career in customer service, so please read on if it sounds like something for you!
YOU NEED A EUROPEAN PASSPORT TO APPLY
We offer:

Relocation package (flight and accommodation)
Hybrid work model: international environment and home office
Paid Training
22 Holidays a year
Meal card tax-free 6 euros per working day
Performance bonuses
Extra salary after 1 year of employment
Development opportunities: team leaders all come from being customer supporters. Internal promotions after 6 months, option to transfer to another project after 12 months.

About the company:
Our client is an international service company specialising in customer experience and business process outsourcing and has over 50,000 employees. It was formed in 2019 through the merger of two customer relationship management businesses.
The job:
As a Customer Support Agent, your daily work will include tasks like these:

Answering customer inquiries and helping to handle complex issues.
Providing support to resolve issues related to the lifespan of an online purchase.
Collaborating with partners and conducting surveys to optimize relationships between customers and partners.
Performing tasks in SAP at a highly detailed level.

Your qualifications:

You speak and write Italian at a native level and you are fluent in English (B2).
Experience in customer care is an advantage.
You have a basic understanding and level of computer handling skills.
Excellent problem-solving skills with the capability of research and identification of the right information.
You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to ******.

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