Do you want to provide support for a leading manufacturer of drones, action cameras, and other products?Are you Italian native or fluent with strong communication skills?Looking to make your career in a multicultural environment in sunny and happy Lisbon?So we have the perfect opportunity for you!
Compiti
As a customer service specialist in this project, your daily responsibilities will include:
You will respond promptly and professionally to customer inquiries and issues via phone, email.
You will need to provide accurate and detailed information about drone products, features, and specifications.
You will assist customers with product setup, troubleshooting, and usage guidance.
You will diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
You will process customer orders, returns, and exchanges.
You will track and update customers on the status of their orders.
You will stay informed about the latest drone models, software updates, and industry trends.
You will provide product recommendations based on customer needs and preferences.
You will ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
You will gather customer feedback and provide insights to improve products and services.
Requisiti
You are the perfect match if you:
Are native or you have a proficient level of Italian (C2).
Have Intermediate level of English (at least B2).
Have strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills.
Have analytical and problem solving skills with strong attention to detail.
Have the desire to learn and advance, be a curious investigator and problem solver.
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)
Vantaggi
Relocation package.
Competitive wages.
Paid professional training.
Employee discounts.
Private healthcare & dental insurance (after six months of employment).
Growth opportunities through various development programs.
Fun and engaging company-wide initiatives, including our EverBetter wellness program.
Job stability.
Life-long skills and experience.
Excellent work culture.
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