Italian Customer Advisor - Porto/Lisbon - Portugal

PosizioneAs a customer advisor specialist, your daily responsibilities will include:Provide first contact resolutions to customer queriesOffer specialized customer support through written and phone communicationBuild meaningful relationship, answering customers questions in a courteous, friendly, and professional mannerMeet and exceed our customer service quality goals, compliance regulations and productivity targetsCreate amazing customer experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedbackCaratteristiche del candidatoRequisiti tecnici e conoscenze informaticheMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Portugal (work on site - Porto or Lisbon)Lingue straniereE' richiesta la conoscenza delle seguenti lingueItaliano: madrelinguaInglese: ottimo (C2)Titoli preferenzialiNative or proficient level of Italian (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverTitolo di studioLaurea (primo livello)Area disciplinarepolitico-socialeClasse di laureaScienze della comunicazione (L-20, 14)Disponibilità al trasferimentoSìDisponibilità trasferimento all'esteroSì