Location: Porto, Portugal
Schedule: Rotative Shifts (24/7 coverage, 2 days off per week)
Base Salary: 950 EUR per 14 months
Language Bonus: 200 EUR per 12 months
Meal Allowance (net): 1,837 EUR per year
13 300 EUR (base salary) + 2 400 EUR (language compliment) + 1,837 EUR (meal allowance) =17 537 EUR annually gross Relocation Package (for Porto): Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 EUR in Economy classRoom in a shared apartment for a maximum period of 12 months, with rent of 280 EUR with all utility bills included (discounted directly from the payslip) Qualifications: Strong computer navigation skills and PC knowledgeEffective communication skills in Italian (C1) and English (B2), both written and verbalDependable with strong attention to detailAbility to multitask and adapt to changes in a fast-paced environmentTolerance for repetitive tasksAbility to work independently and as part of a teamPatience and professionalism in customer interactionsFlexibility in work scheduleAssociate degree in a related field preferred, with 6 months to 1 year of relevant experienceStrong customer service orientation Type of Contract: Permanent Contract
Tasks: Reviewing online videos, content, complaints, and legal notices related to copyright issuesReviewing and updating content on a popular social media platformAuditing content for social media uploadsEnsuring services meet contractual Key Performance Indicators (KPIs)Maintaining knowledge of client products and servicesAdhering strictly to accuracy guidelinesEnsuring customer data protection and compliance processes Why Join Us: Join a dynamic team in a global company committed to excellence in content moderation and customer service. This role offers competitive compensation, including base salary, language bonus, and meal allowance, along with comprehensive relocation support for those moving to Porto. You'll have the opportunity to work in a stimulating environment where your skills in Italian and English will be valued, and your contributions will directly impact our client's success.
Application Process: To apply, please submit your resume and cover letter highlighting your relevant experience and skills in content moderation, customer service, and languages. We look forward to welcoming motivated individuals who thrive in a challenging yet rewarding work environment.
Application deadline: 9/01/25