Italian Back Office Customer Service Agent

Role Overview:As a Back Office Customer Service Agent, you will play a crucial role in our operations, focusing on supporting legal officers, lawyers, and National Enforcement Bodies (NEB) in ensuring compliance with passenger rights regulations within the transport sector.Key Responsibilities:Backoffice Operations:Communicate effectively with legal entities and NEBs to verify transport operator compliance with passenger rights regulations.Handling Complaints:Address and resolve complaints related to passenger rights violations promptly and efficiently.Compensation & Benefits:Base Salary: 14,000 EUR per annum (1,000 EUR per 14 months)Meal Allowance: 1,908.72 EUR per annumPosition Bonus: 1,500 EUR per annum (125 EUR per 12 months)Transport Allowance: 240 EUR per annum (20 EUR per month)Gross Annual Income: 17,248.72 EURPerformance Bonus: Up to 2,100 EUR per annum (175 EUR per 12 months)Health Insurance: Provided from day 1, free after 6 monthsSchedule & Location:Hours: 40 hours per week, Monday to Friday, from 08:00 to 17:00 (1-hour lunch break)Location: Lisbon, City CenterShifts: Schedule determined 4 weeks in advanceQualifications:Language Skills: Native level Italian and proficient English (B2)Experience: Previous customer service experience preferredSkills: Strong communication skills, attention to detail, ability to work independentlyDocuments Accepted:EU IDResidence CardManifestação de InteresseArt 57 Visa or Art 54 VisaRelocation Package:Airfare reimbursement up to 400 EUR (Economy class) after 6 monthsShared apartment accommodation is available at 280 EUR per month (deducted from salary)Hiring Process:Application reviewLanguage assessment1 or 2 interviews with the client (possibly in French)Joining Deadline: 07/08Why Join Us:Opportunity to work in a dynamic international environmentComprehensive benefits package including health insurance and performance bonusesSupportive team culture with opportunities for growth and developmentWe are looking for proactive individuals who are passionate about customer service and eager to contribute to our team. If you meet the qualifications and are ready to take on this rewarding challenge, apply now!
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