.Italian Advisor For A Global Provider Of Risk Management Products And Services - Portugal PortoJob Description:Come and work with us as an Italian Advisor for a Global Provider of Risk Management products and services in Portugal.Req ID#: 386711 Porto, PortugalDo you want to offer solutions to help our global clients protect and support their major purchases? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you!Our client helps people thrive in a connected world, offering support, protection, and services that put people first.As a customer service specialist, your daily responsibilities will include:Complying with the company's policies and procedures to meet statutory, quality, and business requirements within the overall strategy and objectives.Handling all customer enquiries ensuring the highest levels of service are provided.Answering inbound calls and emails within guidelines/goals established by the client and contact center management.Completing daily tasks as allocated in an efficient and timely manner.Maintaining accuracy and security of customer information on the database.Providing friendly and efficient service to the worldwide community.Being the first point of contact to handle and resolve customer complaints.Identifying and escalating issues appropriately.Composing thoughtful and accurate messages or customizing prepared responses to customer emails.Researching information and troubleshooting problems using available resources.Monitoring and controlling numerous concurrent tasks in tandem.Proactively and independently working to meet targets and goals.To succeed in the role, you will need:Native or proficient level of Italian (C2) (mandatory).Advanced level of English (at least C1) both verbal and written (mandatory).Computer literacy.A motivated and enthusiastic personality.Self-organization, planning, and prioritization skills.Patience, empathy, and a unique ability to manage stress.Ability to work under pressure and adapt quickly to adverse situations.Technical aptitude and the ability to pick up new technology quickly.Able to follow guidelines and instructions.Ability to keep calm and level-headed in critical situations.Ability to demonstrate confidence when imparting information or dealing with troubled callers.High-speed internet access and appropriate conditions for remote work.Must hold EU citizenship or valid work permit for Portugal.Be a local candidate or willing to relocate to Portugal.Benefits:Signing bonus.Relocation package.Competitive wages.Paid professional training.Employee discounts.Private healthcare & dental insurance (after six months of employment).Growth opportunities through various development programs.Fun and engaging initiatives, including our Ever Better wellness program.Job stability.Life-long skills and experience.Excellent work culture.Go further with Foundever
