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Porto, Portugal, PT
Job Description: Come and work with us. Do you want to offer solutions to help our global clients protect and support their major purchases?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Our client helps people thrive in a connected world. Offering support, protection and services that put people first.
As a customer service specialist in this project, your daily responsibilities will include:
Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
Answer inbound calls and emails within guidelines/goals established by the client and contact center management
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Provide friendly and efficient service to the worldwide community
Be a first point of contact to handle and resolve customer complaints
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
Native or proficient level of Italian (C2) ( mandatory )
Advanced level of English (at least C1) both verbal and written ( mandatory )
Computer literate
A motivated and enthusiastic personality
Self-organized, planning and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal
Benefits. Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peak of the job in action
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