.Information Technology Location Braga, Portugal Language English Description Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a IT Technician in Braga, Portugal (on-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a IT Technician, you will: Proactively ensure the health and functionality of our IT systems (Network, Telecom, Windows Systems) updates, patches, and optimizations. Swiftly identify and resolve technical issues, providing efficient solutions to minimize downtime and maintain operational continuity. Offer responsive and user-friendly IT assistance, guiding colleagues through technical challenges with patience and expertise. Implement and uphold robust security measures, safeguarding our digital assets and ensuring compliance with data protection standards. Explore and integrate cutting-edge technologies to enhance our workflows, proposing and implementing solutions that drive efficiency and productivity. Oversee the configuration, maintenance, and optimization of our network infrastructure to guarantee reliable connectivity and high-performance data transfer. Work closely with cross-functional teams to understand their IT needs, providing tailored support and contributing to technology-driven initiatives. Maintain comprehensive documentation of IT processes, configurations, and troubleshooting steps to ensure knowledge sharing and continuity. Facilitate IT training sessions for employees to foster a tech-savvy environment and empower colleagues to utilize available tools effectively. Identify opportunities for process enhancement and efficiency gains, actively participating in IT strategy discussions to contribute to the organization's overall growth