It Technician English & French Speaker (Portugal)

IT Technician English & French Speaker (Portugal) Full-time   Lisboa   Job DescriptionResponsibilities:Handling incoming end-users requests and incidents (investigate & troubleshooting, analyzing, finding resolution, escalating);Interact with end-users via calls, email and chat;Incident ownership and communication throughout the lifecycle of the incident;Handle in policy and out of policy service requests;Raise requests for authorization of service requests.Technical Requirements:Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;Experience in IT Support, Technical Support, End-user Support;Experience with Microsoft OS (Windows 11);Help end-users manage software installations and hardware repairs;Experience and Understanding of a VM;Understanding of networking and networking protocols;Knowledge of mobile devices and mobile phone services;Experience with MS Office Suite;Knowledge of ticketing and CMDB tools;Additional InformationFlexible and stress resilient;Customer and Service focus;Spoken and written interpersonal, communication and presentation skills;
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