It Technician

Date: Oct 2, 2024
Location: AROUCA, PT
Company: NOVARES
Finality
Level Office & Network: Perform End User Compute support, computing operations (1st level IMAC - install, move, add & change) and interface with central I.T. Administrator.
Main Missions
Level Office & Network:

1 - Assists users to run their computing systems, especially in case of issues

Carries out daily and common operations as registered in the Service Desk ticketing system.
Support users in running their computing systems in a more efficient way by providing 1st level training & advice.

2 - Ensures receipt of user requests and helps to resolve incidents (1st level)

Ensures receipt and recording of user requests in the Service Desk ticketing system: install, move, add and change.
Performs diagnosis of breakdowns and takes care of 1st level repairs.
Transfers requests for repairs to technicians and administrators capable of answering.
Carries out collection of needs for improvement (in particular technical).

3 - Ensures installation, deployment and effective operating of computing equipment (material and software) for users, in compliance with current company procedures

Installs user equipment and updates (micro material, programmes).
Ensures follow-up of micro material and software stock inventory, management of updates, management of maintenance equipment stock.
Assists and advises users permanently.


Purpose
Essential job functions
Abilities

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