It Technician

col-wideJob Description:

Finality

Level Office & Network : Perform End User Compute support, computing operations (1st level IMAC - install, move, add & change) and interface with central I.T. Administrator.

Main Missions

Level Office & Network :1 - Assists users to run their computing systems, especially in case of issues
- Carries out daily and common operations as registered in the Service Desk ticketing system
- Support users in running their computing systems in a more efficient way buy providing 1st level training & advices
2 - Ensures receipt of user requests and helps to resolve incidents (1st level)
- Ensures receipt and recording of user requests in the Service Desk ticketing system : install, move, add and change
- performs diagnosis of breakdowns and takes care of 1st level repairs
- Transfers requests for repairs to technicians and administrators capable of answering
- Carries out collection of needs for improvement (in particular technical)
3 - Ensures installation, deployment and effective operating of computing equipment (material and software) for users, in compliance with current company procedures
- Installs user equipment and updates ( micro material, programmes)
- Ensures follow-up of micro material and software stock inventory, management of updates, management of maintenance equipment stock
- Assists and advises users permanently

Purpose

Essential job functions

Abilities