It Support Technician

New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you're willing to contribute and create value for tomorrow's cleaner and smarter mobility, Faurecia is the place to be.Our IT Department is looking for an IT Support Technician to be based in Santa Maria da Feira (Portugal).The IT Support Technician's role is to support users on all of our IT systems.The Main Missions:You are the first point of contact for users regarding requests of any kind in the field of IT.You deal with incidents or other user concerns - by telephone or via the ticketing system.Together with your colleagues, you offer first-class 1st level support for the entire IT infrastructure, ensuring the high quality of the services provided.You can install, configure and provide support for different business applications.The instructions, checklists, documentation and statistics created and constantly updated in the team are valued as helpful tools.You enjoy the continuous improvement process and the quality assurance of the IT help desk through your active participation.Skills And Know-how:Fluent in French, German or Spanish.Fluent in English.Knowledge of MS Windows OS and O365 features and configuration.At least 1 year of experience supporting users.Ability to explain technical issues in clear and understandable language.Effective problem-solving techniques.Team-player.The Following Skills Will Be Considered a PLUS:Good understanding of IT infrastructure.Experience in using a service desk tool.Knowledge of principles and practices of customer service.Experience in functional SAP Support.What We Offer:Training opportunities adapted to your needs and interests.Challenging environment, dealing with several IT areas.Career Development, with the chance to trace your own path inside the company and explore different opportunities.Faurecia is an Equal Opportunity Employer.
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