At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.
For one of our clients – one of the biggest names in the online entertainment industry. We are searching for skilled, experienced and customer-oriented individuals for the role of IT Support Representative.
Essential Duties and Responsibilities:
Provide first and second-level tech support for hardware, software, and networking issues
Respond to incidents promptly and keeping in line with SLA requirements
Monitor and manage network infrastructure, resolving performance issues
Set up, configure, and maintain IT equipment; repair or replace defective components
Install, update, and configure software applications; ensure proper licensing
Handle network tasks, including connectivity and IP configuration
Communicate with ISPs for internet issues and manage Active Directory objects
Maintain IT infrastructure, including servers and virtualization platforms
Administer Windows and Linux, maintain system performance with updates and patches
Stay updated with industry trends and pursue relevant training and certifications
Document solutions, maintain a knowledge base, and share best practices
Requirements:
3+ years of IT support experience with a focus on networking, Windows systems, and Linux administration
Excellent communication skills, ability to explain technical concepts to non-technical users
Customer-centric with professional interaction skills and team attitude
Strong understanding of network concepts and experience with monitoring and troubleshooting
Proficient in Windows Server environments and PowerShell scripting and experience with Linux systems and shell scripting
Familiarity with virtualization technologies (VMware, Hyper-V)
Availability to work shifts, including nights, weekends, and holidays
Ability to document processes clearly; experience with helpdesk systems is a plus
Our client offers:
Competitive remuneration and opportunities to grow and develop within the company
Be a part of a stimulating and friendly work environment that values skills and cooperation
Additional health insurance (with dental and eyesight care included)
Great office location with easy access to public transport
Transportation allowance and multisport card
Detailed trainings and learning programs
If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.
Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (reg. No 1809).
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