Our mission?
Ivy Partners is a Swiss consulting firm contributing to the development of companies in their strategic, technological, and organizational challenges.
Our goal today is to offer our collaborators a career that will positively contribute to their development and well-being, by enhancing their skills and offering real prospects for growth.
As an IT Support Engineer at Ivy Partners, your tasks will include:
Provide primary 1st and 2nd line technical support for Software / Hardware related Incidents and Service Requests.
Accurately log incidents and ensure all relevant data is captured, regularly update tickets logged and manage the ticket assigned to your group.
Proactively keep users informed on an incident/request status and progress, and escalate incidents to the relevant resolver group where first contact fix is not possible.
Adapt and keep up to date with current standard procedures and proactively maintain and develop technical knowledge.
About you!
Strong communication skills.
A natural problem solver with an out-of-the-box thinking approach.
Previous experience in an IT support environment and in a similar role.
Experience in the following:
Windows Operating Systems
Application troubleshooting (Teams, Outlook, Word, SharePoint, OneDrive, etc)
Hardware troubleshooting (desktops and laptops)
Networking
Remote Support
An understanding of the ITIL framework and experience working with SLAs.
Managing the Windows Workstations Environment (Windows 10, 11, and Server as preferential)
Applications installation/deployment
Users and computers management (Active Directory and Microsoft Endpoint Manager)
Network cable patching, Layer two network configuration experience
IVY is also about:
Kindness: Concerned about our employees, we guarantee a favorable environment where everyone is valued and offered training and opportunities for growth in Switzerland or internationally.
Trust: Working with us means developing a partnership based on trust, professionalism, and transparency at every moment.
Innovation: We ensure an effective digital transformation through technological innovation coupled with creativity.
Responsibility: The collective is at the heart of everything we undertake, and we take this responsibility seriously by working hard to make a positive impact.
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