POSITION DETAILS:
LOCATION: Remote, in Portugal
DEPARTMENT: IT Support
REPORTS TO: Global IT Director
POSITION SUMMARY:
Broadvoice is looking for an experienced IT Technician to join our growing team in Portugal. You will have the chance to join our amazing IT Support team that is responsible for supporting all our internal users on a daily basis on a global scale. From laptop maintenance to troubleshooting, onboarding & offboarding, managing MDM/EDR solutions, Asset Inventory, Microsoft Azure, Intune, 365, Exchange, Teams, Remote Servers, etc.
YOUR DAY-TO-DAY:
Management of local endpoints in Entra, MDM and EDR solutions.
Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform.
Manage and monitor internal assets to ensure accurate inventory records.
Onboarding and Offboarding procedures.
Support to several remote access platforms.
Support for Windows and MacOS Operative Systems.
Suggest ideas for process and quality improvement.
Working with an amazing IT team.
Ability to work diligently in Night shifts. (17:00 to 02:00)
WHAT YOU BRING TO THE TEAM:
Bachelor's in information systems, computer science, or similar.
Strong attention to detail.
Minimum 7 years experience working in IT Support field.
Strong analytical and outstanding troubleshooting/problem-solving skills.
Excellent verbal and written communication skills in English.
Meaningful experience with Microsoft Systems (Entra, Intune, 365, Exchange, Teams, Jamf).
Great interpersonal skills and taste for teamwork.
Good analytical ability, organization, planning and time management.
Knowledge of end-user service principles and best practices.
Proficiency in English, both written and verbal, clearly and accurately.
WHY BROADVOICE:
Broadvoice is a next generation telecommunications company, servicing customers across North America and is driven by its mission of enabling individuals and organizations new and enduring ways to connect with what's important to them. Broadvoice has been recognized by Deloitte Technology Fast 500 and Inc 5000 Fastest Growing Private Companies.
GoContact and Broadvoice - a combined company. Acquired by Broadvoice in 2021, becoming part of an American group, with unique position in the market, present on four continents: North America, South America, Europe and Africa.
GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with Integrated omnichannel and artificial intelligence solutions. The technology is characterized by guaranteeing the security and robustness of operations and reducing technological complexity in Contact Center management, eliminating the barrier between people and technology.
With a passionate team, on a mission to inspire meaningful human connections. Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most.
Broadvoice is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions. If this position requires travel, you may be required to pass a drug screen. Broadvoice does not sponsor work visas right now.
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