Service Competence description
The service to be provided consists of 50% working with regulator stakeholders and ensuring template standards across contract implementation, as well as 50% working as Customer Project Manager / Communication Manager for our new migration project.
Key focus on:
Manage communication at the interface to international stakeholders e.g. from governance departments (Strategy, Taxes, Legal, etc.)
Ensure aligned, high-quality templates, support the design of regulatory standards in the field of tension between regulatory aspects and process digitization
Act as a subject matter expert & contact person for template content related questions for application users and further stakeholders
Manage & lead customer projects regarding new (or change) contract management use cases/templates independently in collaboration with our Application Support Professionals
Plan, align, implement (solution design & integration) & maintain customer demands
Collect, analyze, align, prioritize and bundle customer requirements
Understand, identify, and work within constraints
Contribute to further development of application standards and portfolio management
Training planning and overall support of service management or rollouts
Qualifications What do I bring with me:
University degree in Business Administration or Information Technology, or a related field (or foreign degree equivalent)
Several years (+5) of working experience in IT Service Management or IT consultancy
Professional experience in MS Office (Word, PowerPoint, etc.)
Excellent communication and presentation skills & a high level of proactiveness and ownership
Strong planning and organizational skills and excellent attention to detail
Experience in management of stakeholder interests
Familiarity or experience with Agile/ITIL methodology
Good communication and analytical skills; strong verbal and written communication skills in English are mandatory (German as a plus)
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