Job Description Service Competence description The service to be provided consists out of 50% working with regulator stakeholders and ensure templates standards across contract Implementation, as well as 50% working as Customer Project Manager / Communication Manager for our new migration project.
Key focus on: ? Mange communication at interface to international stakeholder e.g.
from governance departments (Strategy, Taxes, Legal, etc.)
? Ensure aligned, high quality templates, support the design of regulatory standards field of tension between regulatory aspects and process digitization ? Act as a subject matter expert & contact person for template content related questions for application users and further stakeholders ? Manage & Lead customer projects about new (or change) contract management use cases/templates independently in collaboration with our Application Support Professionals ? Plan, align, implement (solution design & integration) & maintain customer demands ? Collect, analyze, align, prioritize and bundle of customer requirements ? Understand, identify, and work within the constraints ? Perspective to further develop application standards and contribution to portfolio management ? Training planning and overall support of service management or rollouts Qualifications What do I bring with me: ? University degree in a Business Administration or Information Technology, respectively a related field of both (or foreign degree equivalent) ? Several years (+5 ) of working experience in IT Service Management or IT consultancy ? Professional experience in MS Office (Word, Power Point, etc.)
? Excellent communication and presentation skills & a high level of pro-activeness and ownership ? Strong planning and organizational skills and excellent attention to detail ? Experience in management of stakeholder interests ? Familiar or experience with Agile/ITIL methodology ? Good communication and analytical skills, strong verbal and written communication skills in English are mandatory (German as a plus)