Job DescriptionService Competence descriptionThe service to be provided consists out of 50% working with regulator stakeholders and ensure templates standards across contract Implementation, as well as 50% working as Customer Project Manager / Communication Manager for our new migration project.Key focus on:? Mange communication at interface to international stakeholder from governance departments (Strategy,Taxes, Legal, etc.
)? Ensure aligned, high quality templates, support the design of regulatory standards field of tension betweenregulatory aspects and process digitization? Act as a subject matter expert & contact person for template content related questions for application users andfurther stakeholders? Manage & Lead customer projects about new (or change) contract management use cases/templatesindependently in collaboration with our Application Support Professionals? Plan, align, implement (solution design & integration) & maintain customer demands? Collect, analyze, align, prioritize and bundle of customer requirements? Understand, identify, and work within the constraints? Perspective to further develop application standards and contribution to portfolio management? Training planning and overall support of service management or rolloutsQualificationsWhat do I bring with me:? University degree in a Business Administration or Information Technology, respectively a related field of both (orforeign degree equivalent)? Several years (+5 ) of working experience in IT Service Management or IT consultancy? Professional experience in MS Office (Word, Power Point, etc.
)? Excellent communication and presentation skills & a high level of pro-activeness and ownership? Strong planning and organizational skills and excellent attention to detail? Experience in management of stakeholder interests? Familiar or experience with Agile/ITIL methodology? Good communication and analytical skills, strong verbal and written communication skills in English aremandatory (German as a plus)