Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as an IT Service Desk Agent in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
What you will do in this role
Provide 1st level support to the client workers.
Handle IT requests or issues via phone, mail, chat, or self-service portal.
Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM service management system including categorization and prioritization of IT issues and requests.
Be accessible and provide a first resolution rate by using internal knowledge databases.
Cooperate with client's 2nd level service organizations and external service providers.
Provide support to client's employees in the operation of user systems and peripheral devices.
Your qualifications
Proficient or bilingual level of German and advanced English.
Experience in 1st or 2nd level IT support, ideally in larger environments.
Good IT knowledge, especially of Windows 10, Office 365, and MS Teams, and in troubleshooting hardware and software.
Analytical approach to complex issues.
Experience in ITSM ticket systems (ideally in ServiceNow).
Knowledge of processes according to ITIL V4 is good to have.
High customer and service orientation and a strong sense of responsibility.
Reliable and systematic way of working.
Willingness to learn and develop technical and soft skills and to work shifts.
High motivation and willingness to work in a global team.
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
Full-time 39 hours/week permanent contract: Monday to Friday from 8:00 to 17:00.
Salary 22,000 euros gross/year + up to 2,400 euros gross/year in bonus.
Great location in Barcelona.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs and specialized courses.
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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