It Service Desk Engineer (All Genders)

IT Service Desk Engineer (all genders)
IT Service Desk Engineer (all genders)Apply locations Lisbon time type Full time posted on Posted Yesterday job requisition id JR100187
Join our global team of experts At diconium, you will work on projects that create value from software, data, and AI, enabling businesses to achieve more with less. You will collaborate with over 2,300 fellow experts to support global leading companies in maximizing the impact of digital efforts and delivering solutions with measurable business impact. We prioritize people and genuine human connection, ensuring a supportive and inclusive work environment. And we give you maximum flexibility thanks to our hybrid workplace.
WHAT YOU CAN EXPECT Support our service desk teamProcessing and monitoring of service requests and incidentsProvision and support of hardware and softwareOn Site Support at our locations in PortugalOccasional Travel to the Porto office may be required.WHAT YOU BRING ALONG At least 2 or 3 years of experience as an IT service deskExperienced with ticket systems, software distributors and remote toolsExperience in supporting Windows, Mac and iPhonesExperience in the following areas is an advantage: Azure, M365, Jira, Insight, JamfYou have a hands-on mentality and stay calm when things get hectic around you.You are autonomous and willing to learn new things.You are a friendly and easy going person.You feel at ease in a relaxed and collegial company.Communicating in English is not an obstacle for you.WHAT WE HAVE TO OFFERDiscover new skills and improve your strengths, adapt your working day to your personal lifestyle, celebrate community, sustainability and diversity. And sweeten your working life with awesome perks and benefits!
Professional & Personal Growth: Develop yourself both professionally and personally through training programs, free language courses, competence centers and an active tech community.
Flexible Work-Life Balance: Benefit from hybrid work, workation, flexible hours, parental support and sabbaticals.
Embrace Diversity & Sustainability: Engage in our Sustainability Hub, diverse communities, Diversity Taskforce and after-work activities.
Comprehensive Benefits: Enjoy public transport tickets, job bikes, health offers, supplementary insurances, a pension plan and various discounts.
WHAT WE VALUEAt diconium, we value and recognize the unique perspectives and experiences of each individual. With this in mind, we welcome and cherish every single application equally. At the same time, we stand up against any type of discrimination and harassment based on gender, age, skin color, religion, sexual orientation, origin, disability, gender identity and other protected characteristics.
If you have any questions, feel free to reach out.
Your contact person is Mariana, ******
At diconium, you do your thing. At your own pace. Independent of time and place. Equipped with lots of flexibility, personal responsibility and a powerful tech stack.
SUCCESS STORIESWe have been successfully implementing B2C and B2B solutions for over 25 years. Here are a few examples.
VALUESIn a modern and flexible working environment, we live our 4 core values:
#Courage
We take risks. Even if that means making mistakes. At the end of the day, that's when we learn the most.
#Mindfulness
We value diversity. And: we trust and support each other.
#Impact
Your work matters. You'll have the freedom to make decisions, drive change, and see the real-world impact of your ideas.
#Collaboration
Winning is a team effort. We team up, share knowledge, and celebrate our successes together.

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