IT Service Architect for Windows Client Service (m/f/d) At Siemens, we believe that technology with purpose has the potential to solve the greatest challenges of our time. With over 300 thousand of the world's most brilliant minds and the power of a presence in more than 190 countries, we make a truly global impact.
At the Portugal Tech Hub, we drive change in our businesses and services, from Portugal to the world, in areas such as Cybersecurity, Software Development and Testing, Big Data, Artificial Intelligence, Cloud, and many more.
With around a decade of history, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.
Are you one of them? Join us!
Your mission will be…
We are looking for an IT Service Architect for the Windows Client Service. The Windows Client Service is the foundation service that establishes the standard operating system and client environment for all applications and essential services. The service utilizes modern client management technologies primarily InTune with Company Portal and Entra ID.
Design and consult integration of services for the client OS e.g. Company Portal, InTune management, Office365, CoPilot, Windows Store for Business
Analyze and test implementation of Siemens cybersecurity policy updates for the client OS
Consult in the use of Digital Experience Management technologies such as NextThink
Act as "Product Owner Proxy" if required
Consult and create the Product Vision and strategy together with the Service team
Improve service design in line with strategic pillars, keeping end customer satisfaction as a priority objective
Manage requirements and expectations of all stakeholders incorporating an entrepreneurial mindset
Support the wider Service Architecture and Service Management Teams in customer engagements to ensure relevant services can be delivered
Ensure operational excellence by balancing customer satisfaction, service availability, and employee engagement
Drive automation excellence and actively design, promote, and support implementation of automation technologies to improve the service
Focus on delivering ongoing business value to the customers of the service
We are looking for someone with…
Bachelor's Degree in Computer Science/Engineering, Information Technology or related fields
5+ years of IT Infrastructure market experience with a focus in the areas of InTune, Windows, Company Portal, Autopilot, Configuration Manager, and Windows Store for Business
Additional knowledge of Copilot, Microsoft 365, Windows Defender, Entra ID is a plus
Working knowledge and experience in IT Portfolio / IT Provider Management
Strong knowledge and experience in ITIL
Strong presentation and communication skills
Excellent problem-solving and critical thinking skills
Ability to demonstrate commitment to develop, drive, and manage services in a complex environment
Excellent written and verbal communication skills, with a high level of English fluency (Speaking, Reading & Writing)
Experience in working with global virtual teams
ITIL/PMP/Agile certifications are a plus
What you can expect from us…
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. Health insurance, access to our on-site medical center, plus the chance to join sports groups.
Access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support for your studies.
What makes us proud as an employer:
Top Companies to work in Portugal 2023 (by LinkedIn)
World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)
Most attractive company to work in 2023 - 6th place (ranking of Universum)
Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)
Please attach your CV in English.
#Siemens #PortugalTechHub #TomorrowWithUs
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!
#J-18808-Ljbffr