Company Description
Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You'll find yourself in a dynamic and enriching workplace, or, as we like to name it, a real tech playground, where you'll be able to explore a huge tech stack.
Job Description
The Life Insurance production team supports the BPCE Offers around life insurance products. They use more than 300 applications to promote Life Insurance offers to individuals, professionals, and retail clients from banks of the BPCE Group (Banques Populaires, Caisse d'Epargne, Bred…). The team is in charge of applications deployed in BP and CE agencies as well as end-user, backoffice, and business applications to provide life, retirement, wealth transfer, and death insurance products. This perimeter is required to provide 24/7 support due to its online digital banking activities and the execution of CFT's control/maintenance and night tasks.
These platforms run mainly on Linux systems, Windows OS, and public Cloud IAAS/PAAS such as Azure, AWS, and GCP. Most applications are based on a third-party web architecture with Jboss/IBM HTTP Server, Tomcat, and PHP with several databases like Oracle Exadata, MySQL, and SQL Server.
The ODS and Data Warehouse are built with Informatica ETL and used by several reporting tools such as SAS, IBM Cognos, SAS, PowerBI, or Data Labs on GCP. All installations are made with a devops mindset using XLDeploy/XLRelease for continuous delivery and release management. We also help dev teams to use build tools like Jenkins, Artifactory, and Bitbucket.
We are looking for a Control-M TechLead Support Engineer to work within our Dev application support team. As a part of this team, you will be expected to develop technical and functional knowledge and handle support for applications and batches, to be proactive towards incident management, identify effective solutions to recurrent incidents, continuously improve and automate procedures, keep documentation up to date, and maintain regular follow-ups with the dev team.
Missions:
Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions.
Ensure the availability of technical resources.
Analyze and correct incidents at levels 2 and 3.
Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams.
Implement technical resolution solutions for incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions.
Maintain information system applications in operational condition for quality, productivity, and security.
Analyze the operational risks and customer impacts of its area of responsibility.
Ensure the management of environments (definition of needs, validation of development and acceptance environments, monitoring).
Provide advice, assistance, information, training, and early warning in integration (definition of the components of the IS, steering of implementation, and guaranteeing the required level of quality).
Participate in defining usability requirements in their area of responsibility and, where necessary, interface with experts in other areas and manage interactions with suppliers.
Define standards and rules for sound management of operating systems and systematically check their application (IT security, quality, etc.).
Contribute to reliability, securing, and optimizing security in its area of responsibility.
Offer innovative solutions to improve the performance of its area of activity.
Ensure the right level of service quality in line with the requirements of service contracts (SLA) in their area of responsibility.
Participate in the design and/or choice of solutions (or software package).
Participate in the production of information system evolutions.
Establish operational preparation files, manufacture or evolve components, test them individually, and ensure that the results comply with the technical specifications.
Integrate the solution or the hardware and/or corrective maintenance into the reference system and ensure the availability of the components.
Actively participate in the certification.
In addition, for the Packaging activities:
Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the released versions, manage the repository of the platform (object reference and configuration).
For the approval activities:
Ensure the approval of the various software, perform acceptance, validation, installation, and provision of components, and perform the technical tests and reception.
Perform delivery of the application (deliverables: documentation, components, etc.).
For support activities:
Ensure that the IT working environment of users is maintained in operational condition by providing assistance, advice, information, and training.
Actively contribute to continuous improvement by relaying the voice of users to competent technical teams.
Contribute to the evolution of the IS by being involved in projects with an impact on the supported work environment.
Qualifications
What we're looking for
Qualifications and Hard Skills:
Minimum 6 years of experience in similar roles on Control-M and manage a migration to Control-M.
Good knowledge of both Linux and Windows environments.
Good knowledge of scripting languages (Shell, Python, and/or PowerShell).
Good knowledge of monitoring tools for web and Java applications (ideally Zabbix or Grafana).
Good networking knowledge.
Soft Skills:
Proficiency in English at a minimum B2 level (mandatory) and C1 level in French.
Strong organizational and project management skills.
Good experience in Agile & DevOps methodology.
Excellent verbal communication skills.
Good problem-solving skills and attention to detail.
On-call required.
Additional Information
Candidate's Journey:
Following your online application, you'll be contacted by one of our Talent Acquisition Specialists. The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team.
Few other things you should know:
This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.
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