It Onsite Technician

Provide Level 2 Deskside support at one of our clients location. Your Tasks Install, upgrade, support and troubleshoot Windows and any other authorized desktop software/ applications Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices Perform general preventative maintenance tasks on devices and software Provide onsite hand and eye support to our customers' SME's towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment To assist users with any logged IT related incident when called upon To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents toother support teams where necessary To accurately record, update and document requests using the IT service desk system To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization To be a highly motivated team player with the skills and ability to manage changing priorities To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes To attend training courses as identified and agreed for appropriate development To contribute towards reporting as per customer requirement Any other tasks as assigned and within the skillset of the person #J-18808-Ljbffr