It Infrastructure Specialist

Let's take a look at the profile we are looking for:- Ambitious people with a passion for this area;- Technician degree for IT Systems and Computing or Telecommunications;- 4 years' experience in one of this position: IT Infrastructure Technician, Service Desk technician or IT Infrastructure Project Manager;- Experience in IT infrastructure deployment projects;- ITIL v4 certification will be a plus;- General knowledge about main IT technologies (workplace, servers, networks);- Management of virtual environments, preferable Microsoft Azure (certification will be a plus);- Experience in Fortinet network devices (certification will be a plus);- Customer oriented, proactive, analytic and self-organized;- Excellent troubleshooting and time management skills under pressure;- Written and verbal communication skills (Portuguese and English);- Ability to work effectively and manage deadlines;- Sense of responsibility, commitment and integrity;- Focus on innovation, dynamism, autonomy and teamwork.Main responsibilities:- Contribute to 1st level support (end users): to manage, resolve and track user incidents and requests; to manage escalation of issues and ensure resolution; to support to local users on site and by phone;- Management of ITSector telecommunication and networks (including security);- Ensure proper documentation level of his environment (technical & administrative documentation);- Manage project and ensure communication with business stakeholders so as to deliver on-time, on quality, within scope and budget.