TasksAs the IT Infrastructure Services Specialist, you will manage device lifecycles based on global governanceYou will oversee all reports and documentation related to IT Infrastructure Services and manage the resource libraries of technical information and solutionsYou are responsible for managing contractors, third parties, cloud service providers, and other vendorsYou will maintain and improve our existing Cloud Solutions ServicesDeveloping and implementing IT Infrastructure Services and processes that align with business needs to enhance service quality will be your responsibilityYou will evaluate and drive value-generating sustainable improvements to existing IT Infrastructure Services for high customer satisfactionManaging and performing multi-faceted projects in conjunction with day-to-day activities is a requirement of the jobAs an IT Infrastructure Services Specialist, you will need to stay up-to-date on technologies, solutions, and architectures to optimize IT functionsParticipation in service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives, is part of your roleCollaborating with cross-functional teams in network and server areas to align on standardized operating procedure guidelines is essentialRequirementsYou have a bachelor's degree in computer science, information technology or a similar discipline and a passion for IT and a desire to drive positive changeFlexibility, openness to change, and a willingness to adapt to new challenges are qualities essential for this roleGoal orientation and the ability to focus on both long and short-term objectives are vital aspects of this jobTo succeed in this position, a high motivation, and commitment to continuously improve and succeed is a mustDemonstrated experience in cloud solutions like Telephony/Contact Center (IaaS, SaaS, PaaS) is required and Knowledge in AWS environment is necessaryHaving a service-oriented mindset and interest in understanding the needs of service consumers is also a must-have for this roleBeing able to work in an international and English-speaking environment is requiredExperience with IT service management tools, incident handling tools, and asset repositories is also crucialExperience in IT service delivery management and ITIL process management, as well as ITIL V3 or ITIL V4 certifications, are necessary requirements for this positionAre you ready to face new challenges and actively contribute to the success of the transformation project company digitalBenefitsPermanent contractCompetitive salaryAnnual bonusHealth insuranceHybrid work model
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