col-wideJob Description:
Tasks
As the IT Infrastructure Services Specialist, you will manage device lifecycles based on global governance
You will oversee all reports and documentation related to IT Infrastructure Services and manage the resource libraries of technical information and solutions
You are responsible for managing contractors, third parties, cloud service providers, and other vendors
You will maintain and improve our existing Cloud Solutions Services
Developing and implementing IT Infrastructure Services and processes that align with business needs to enhance service quality will be your responsibility
You will evaluate and drive value-generating sustainable improvements to existing IT Infrastructure Services for high customer satisfaction
Managing and performing multi-faceted projects in conjunction with day-to-day activities is a requirement of the job
As an IT Infrastructure Services Specialist, you will need to stay up-to-date on technologies, solutions, and architectures to optimize IT functions
Participation in service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives, is part of your role
Collaborating with cross-functional teams in network and server areas to align on standardized operating procedure guidelines is essential
Requirements
You have a bachelor's degree in computer science, information technology or a similar discipline and a passion for IT and a desire to drive positive change
Flexibility, openness to change, and a willingness to adapt to new challenges are qualities essential for this role
Goal orientation and the ability to focus on both long and short-term objectives are vital aspects of this job
To succeed in this position, a high motivation, and commitment to continuously improve and succeed is a must
Demonstrated experience in cloud solutions like Telephony/Contact Center (IaaS, SaaS, PaaS) is required and Knowledge in AWS environment is necessary
Having a service-oriented mindset and interest in understanding the needs of service consumers is also a must-have for this role
Being able to work in an international and English-speaking environment is required
Experience with IT service management tools, incident handling tools, and asset repositories is also crucial
Experience in IT service delivery management and ITIL process management, as well as ITIL V3 or ITIL V4 certifications, are necessary requirements for this position
Are you ready to face new challenges and actively contribute to the success of the transformation project company digital
Benefits
Permanent contract
Competitive salary
Annual bonus
Health insurance
Hybrid work model
Talent Search People is an international recruitment and human resources consultancy founded in 2006 with the aim of finding talent and turning it into an opportunity. We are committed to multiculturalism and innovation.
Thanks to our team of more than 70 professionals we carry out our mission and commitment to help, advise and accompany our partners in the process of attracting talent both nationally and internationally.