It Helpdesk Technician

We are committed to the successful operation of our information technology systems. We are seeking an IT Help Desk Technician to assist our internal customers with problems concerning computer systems, hardware, and software.The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to solve issues with efficiency.Standout candidates should be good problem-solvers with strong communication and customer service skills.Main Activities and ResponsibilitiesAssuring IT support for internal customersPerform local and remote assistance to end usersPerform technical troubleshooting of software and hardwareManage helpdesk tickets promptly and document interactionsMaintain documentation related to processes and system configurationsCooperate with external suppliersTrain and install new usersWe are looking forAcademic background in ITExcellent computer skills (Windows environment, network devices and their configuration, etc.)Self-motivation and ability to work independentlyGood analytical, problem-solving, and decision-making skillsAbility to quickly and accurately diagnose IT problemsExperience in a similar position (preferred IT Helpdesk role)Fluent in EnglishWhat we offerInternational environment with unique and challenging projects and trainingPositive and energetic working environmentMulticultural company and openness for proactivityPlenty of space for your curiosity and creativityInformal environment and a wide range of products
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