It Help Desk - German Speakers

Join the Cluster Revolution! At Cluster, we're not just a company; we're a thriving community with a mission to elevate our team and conquer new horizons. From our humble beginnings in 2020 with three passionate minds, we've blossomed into a powerhouse of 300+ experts across Lisbon, and now we're spreading our wings to enchant Barcelona. Why Cluster?Because we believe in fostering growth opportunities for every team member. YOU matter here! As we expand, we hold onto our close-knit roots, offering a work environment where your contributions truly make a difference. YOUR ROLE AT CLUSTER Provide exceptional technical support across European markets.Communicate promptly and professionally with customers via various channels.Transform customer complaints into smiles, aiming for continuous satisfaction.Be the go-to person for processing requests, tickets, and orders.Maintain a respectful and solution-oriented approach in all communications. WHAT WE EXPECT FROM YOU Excel in communication and teamwork.Bring a positive attitude, customer-centric approach, and proactivity.Thrive in delivering results independently and adapt in ad hoc situations.Are ambitious, value collaboration, and love sharing experiences.Demonstrate reliability, trustworthiness, and hold a high-school diploma or higher.Boast over 1 year of Customer Support/Technical Support experience.Speak German at a C2 level or fluently.Have a B2 level of English to ensure seamless communication.Availability to work Monday to Saturday (on-site in Saldanha + Hybrid) WHAT WE OFFER Fully paid onboarding period to kickstart your Cluster journey.Unmatched career progression and continuous support for your professional growth.A vibrant, multicultural work environment fostering excellence.Exciting team-building activities organized by Cluster and its amazing members.Competitive entry-level salary package (including transportation allowance) with performance bonuses.All the necessary tools provided by the company for your success.Private medical insurance post-probationary period.Permanent Contract. Ready to revolutionize your career? Join us at Cluster and let's build the future together!