The Tribe Prozis is a powerhouse product developing company. Every day we make new products. That is only possible because we developed our own proprietary technology that ensures that we bring you high quality, beautiful and fair priced products. We endure in our philosophy of a 4.0 vertical process, manufacturing in our own facilities or with the help of our super partners. We do everything: idea, concept, design, manufacturing, quality control, marketing, sales, logistics, printing, distribution, client support, software development, photo, video, 3D and philosophy. We deliver wherever you are, whenever you want. We don't compromise. We breathe technology, drink design and feed on our will to exceed ourselves making the best products in the world. This all starts in 2007 with a crazy guy in a garage that thinks he can change the world for the better. Right now, we are hundreds, going to thousands of crazy but focused people. Will is a skill. There is a lot of people that want to buy us out. We don't have a F****** price tag. It's not about the money. It's about our mission. Trust us. We will feed your body and mind with everything you need to exceed yourself. The Team Prozis Tech division is focused on the development and continuous improvement of software products to support Prozis operation and strategy. This is a young and motivated team, determined to make things happen. We need you to help us in this world domination tour. The Role You'll be part of our IT Systems & Operations Team at our headquarters in Maia. It's expected that you provide solutions to maintain the ongoing systems performance, respond to incidents and infrastructure support. You You'll provide user support and equipment maintenance across all our offices. For this position, we expect the following: No less than 1 year in helpdesk support experience; Knowledge of Windows, MacOS and Linux; Used to work with ticketing tools; Document new IT system problems/solutions in our knowledge base; Troubleshoot general ITissues – internet, network, printing, performance; Proficiency in MS Office products; Used to interact with monitoring tools is a plus; Basic IP network knowledge is a plus; Strong communication skills and good attention to detail; Ability to work collaboratively with users and colleagues; Must be highly self-motivated, patient, proactive and have a strong work ethic. Btw: Prozis is not for everyone. #J-18808-Ljbffr