It Field Support

Intelcia Shared Services is actively seeking a talented professional to join our team as a IT Field Support.If you have a passion for technical challenges, close client interaction, and a solid background in WAN/LAN, WLAN, and Security, this is the perfect opportunity for you.The company that will hire you Shared Service in Lisbon Your mission Act as the primary technical point of contact for clients, ensuring effective communication.Ensure strict control of SLAs, ensuring customer satisfaction.Implement and resolve 3rd Line tickets efficiently and accurately.Work in a hybrid model, combining remote and on-site work to optimize productivity.Participate in preventive activities.What you'll need to succeed: Professional-level technical experience, preferably with CCNP or equivalent certification.Solid knowledge in Aruba, Cisco, Meraki, Huawei, Ubiquity, and security solutions such as Checkpoint, Paloalto, Fortinet Certifications in Aruba, Cisco, Meraki, Huawei, Ubiquity.Experience with security solutions such as Checkpoint, Paloalto, Fortinet.What the company can offer you: You will work in a challenging and fast-paced context with varied projects and get awesome opportunities to develop your skills and grow internally Professional experience in a leading international company in the energy sector.Flexible working policy If you are passionate about the technical field, enjoy client interaction, and want to be part of a company that values your growth, send your resume.Don't miss the chance to be part of a leading brand in the BPO and HR market.Intelcia Shared Services is eager to welcome your talent!At Intelcia, we dream your dreams, care about your success and strive to turn your vision into reality!#IntelciaSharedServices #WeDream #WeCare #WeDo #BeGreatTogether