Crossjoin Solutions , founded in 2009, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide.. We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services.
We deliver the following solutions: Performance Services IT Administration Software Engineering and Architecture Services DevOps and SRE Services We prioritize the growth and development of our team members. We take pride in offering personalized coaching, continuous training, exciting challenges, and clear career development paths. We recognize and reward effort, skill, and merit.
Responsibilities: Act as the primary point of contact for the project, coordinating between Crossjoin Competence Center teams and client stakeholders to address daily technical and operational needs. Ensure project documentation is consistently up-to-date, providing the necessary pre-requirements for the team to execute their work efficiently. Lead technical discussions in client meetings, report on task progress, participate in task force or firefighting meetings, and translate client requirements into actionable tasks. Proactively identify and manage value-driven tasks with the client that contribute to project success. Oversee and guide the creation, prioritization, and delivery of tasks assigned to the Crossjoin Competence Center, ensuring alignment with project objectives. Become the technical subject matter expert in Crossjoin's performance methodology, particularly in addressing complex performance challenges such as production firefighting, business processes optimisation or technical assurance activities. Provide technical leadership by ensuring the successful delivery, implementation, and verification of recommendations and solutions aimed at resolving major incidents, and oversee service delivery to meet or exceed client expectations. Mentor and guide team members on best practices and ensure technical excellence throughout the project lifecycle. Requirements: Bachelor's and/or Master's in Computer Science or similar; 4 or more years of professional experience in roles as: IT Operations Manager; SiteReliability Engineer lead; Platform Engineer lead; Production Support lead; Devops team lead; Infrastructure lead; Cloud Operations lead; Systems Engineering lead; Hands-on technical expertise in last year at least in one type of technology solution (e.g.. CRM, Billing, Order Management, Middlewares or similar enterprise complex solutions); Good level of English (minimum, B2 level). Nice to have: Willingness to travel; Experience ith APM monitoring tools (e.g. Dynatrace, AppDynamics, Datadog or NewRelic) and/or ELK stack; Experience with Issue & Tracking systems (e.g. JIRA or ServiceNow) Knowledge in troubleshooting applications in production environments (e.g., Weblogic, JBoss, Databases, Java or similar technologies). Knowledge in Cloud environments (e.g. Azure, AWS or GCP); Knowledge using relational databases or NoSql (e.g. Oracle, SQL Server, PostgreSQL, Cassandra) Good level of Spanish. We offer: Integration in a dynamic, goal-oriented and cooperative team; Health Insurance extensible to the family; Monthly gym subscription; Crosser Assistance Programme (Psychology, Psychosocial, Financial, Legal and Nutrition consultations); Car allowance based on career path level A well-structured Individual Development Plan (IDP); Career Plan transversal to the entire company; Team-building events. With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.
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